Shipping & Returns

Shipping

All products from Apex 3D Lab are made to order. This allows us to maintain quality, reduce waste, and ensure each item meets our standards before it ships.

Processing time: Orders are typically produced and shipped within 2–5 business days
Shipping method: Standard shipping with tracking
Shipping confirmation: A tracking number will be provided once your order ships
Shipping location: Orders ship from the United States

Delivery times may vary depending on your location and carrier delays.

Returns & Exchanges

We want you to be happy with your purchase.

Because each item is made to order, we do not accept returns or exchanges for change of mind. However, if there is an issue with your order, we will make it right.

Please contact us within 7 days of delivery if:

Your item arrives damaged
You receive the wrong item
There is a defect or functional issue

In these cases, we will offer a replacement or refund, depending on the situation.

Non-Returnable Items

Custom or personalized items
Items damaged due to misuse, modification, or normal wear

How to Start a Return Request

If you experience an issue with your order, please contact us at:

Email: support@apex3dlab.com
Include your order number and a brief description of the issue, along with photos if applicable.